What Happens to Your Money When Your Account Is Suspended?
This is nearly as common a question as how to get reinstated — and it is a genuinely separate problem. When Amazon suspends an account, it typically holds the funds inside it. As of October 2024, the policy was renamed the Funds Disbursement Eligibility Policy and the post-deactivation appeal window was shortened from 90 days to 60.
For UK and EU sellers, funds and compliance often route through Amazon Payments UK Limited (APUK) or the equivalent EU entity — separate, regulator-linked structures from Amazon’s enforcement side. That is exactly why UK and EU sellers get bounced between “that wasn’t our decision” and “that’s not our money to release.” We work this structure regularly, including the Financial Ombudsman Service (FOS) complaint route for UK sellers.
Getting your account back and getting your money released are related but not the same fight. Reinstatement doesn’t automatically release a reserve, and a funds complaint doesn’t automatically restore your listings. We treat them as two tracks from day one.