Amazon Reinstatement Glossary

Amazon enforcement runs on acronyms most sellers only encounter after something has gone wrong. Here is what each one actually means, in plain language.

• Plan of Action (POA)
• Account Health Rating (AHR)
• Order Defect Rate (ODR)
• Executive Seller Relations (ESR)
• Seller Identity Verification (SIV)
• Know Your Customer (KYC)
• Business Solutions Agreement (BSA)
• Data Subject Access Request (DSAR)
• Financial Ombudsman Service (FOS)
• Financial Conduct Authority (FCA)
• Amazon Payments UK Limited (APUK)
• Funds Disbursement Eligibility Policy (FDEP)
• P2B Regulation
• Section 3
• Related Accounts
• Inauthentic Complaint
• IP Complaint
• Reserve (Amazon Reserve Funds)
• AAA Arbitration
• AHR Threshold